What to Do If Your Barcodes Are Illegally Used on Amazon
- Your Bar Codes Talk purchase is protected by our Works for Amazon Guarantee, ensuring you receive valid barcodes that work on Amazon.
- If a third party fraudulently duplicates your legally purchased UPC, EAN, or GTIN, we will assist immediately with replacements or a refund when applicable.
- The issue originates from Amazon’s internal system, but our priority is helping you resolve the problem quickly and effectively.
- Following the steps outlined below ensures our team can verify the issue and provide a fast, accurate solution.
Despite our best efforts to provide exceptional customer experience, we cannot guarantee that someone will not illegally and fraudulently duplicate or use the barcode numbers that you legally purchased from Bar Codes Talk. That said, if your numbers have been fraudulently duplicated and used illegally on Amazon, we will work to ensure you remain able to use your barcodes on Amazon. You are covered 100% by our Works for Amazon Guarantee! This means we will provide a solution immediately by replacing the affected barcodes or offering a refund depending on the percentage of unusable barcodes once they have been verified. While this is strictly an Amazon issue, we understand that our customers expect their numbers to be immediately usable and cannot be expected to battle an industry giant like Amazon. Bar Codes Talk will continue to make customers our #1 priority!
How to report illegal barcode usage on Amazon
- Take a screenshot or screengrab of the issue on Amazon, making sure the specific barcode number you own is visually linked to the unauthorized listing.
- Email your screenshot and any additional proof to ContactUs@barcodestalk.com.
- Include your name, order number, and Amazon seller name to help us identify the issue and determine the appropriate solution for your seller type. Add any supporting documents if available.
- Wait for our Support team to review your case. If sufficient information is included, we can often provide a working solution the same business day.
- Receive our recommended resolution, which may include barcode replacement or refund support under the Works for Amazon Guarantee.
Note: If you purchased from a different barcode seller, you may have been sold unverified codes. In these cases, options are limited. Learn more: Beware of Fakes.
Once your information is submitted, our team will evaluate your case and reply as soon as possible.
Why do Amazon barcode issues happen?
Amazon is a private online point-of-sale system and database. Because of this, certain barcode issues occur only within Amazon’s environment and do not affect most retailers worldwide. These situations impact only a small percentage of Amazon sellers, but understanding Amazon’s rules and seller programs is essential to maintaining compliance.
Where can I find more information about Amazon errors?
For a more comprehensive list of Amazon error codes and related issues, please visit our Amazon Support Page.
Who can I contact for help with Amazon-related barcode concerns?
If you have doubts or concerns about anything Amazon-related, contact us at ContactUs@barcodestalk.com or call 1-877-263-1343 option 1. Our team is here to help you resolve any issues and continue using your GS1-compliant barcodes confidently on Amazon.
