Why Am I Getting a Payment Error?

  • The most common cause of failed payments is an incorrect billing address that does not match the address on file with your card issuer.
  • All payments are securely processed through Stripe, giving you access to multiple fast and flexible checkout options.
  • We accept all major credit/debit cards, plus Apple Pay, Google Pay, Link by Stripe, and Alipay.
  • If your payment still fails after verifying your billing address, we can assist with manual processing during business hours.
  • Our support team is available by phone to help resolve payment issues quickly.

We’re sorry to hear you're experiencing a payment issue. The #1 reason for payment errors is that the billing address entered does not match the billing address associated with the card being used. Please verify this information first.

Accepted Payment Methods (via Stripe)

  • All major credit & debit cards (Visa, MasterCard, American Express, Discover)
  • Apple Pay
  • Google Pay
  • Link by Stripe
  • Alipay

Not Accepted

  • Bank transfers
  • Wire transfers
  • Checks
  • Cash or money orders

If you are using one of the accepted payment methods and still cannot complete your purchase, please contact us during business hours (Monday–Friday, 9 AM–5 PM EST, USA). We can assist you with manual payment processing if needed.

Phone: Toll Free 1-877-263-1343 Ext. 1