My Order Is Under Manual Review — What Do I Do?
- If your order enters manual review, it means our system detected something requiring verification before we can release your digital GTIN package.
- You will receive an automated email with instructions; always check your spam or junk folder.
- Manual review helps prevent payment fraud and protects customers from GTIN theft.
- Reviews are processed as quickly as possible during business hours.
You will also have received an email from our automated system with steps to confirm the validity of your order. Please double-check your spam or junk folders if you do not see this verification email.
This review status indicates that one or more issues occurred during the payment process that require management approval before your digital barcode package can be released. This is a security measure designed to prevent fraudulent payments and protect your GTINs.
When will the review be completed?
Our team will process the review as soon as possible. If your order is flagged outside business hours, it will be reviewed first thing the following business day.
Business Hours
Monday–Friday, 9 AM to 5 PM EST (UTC +4)
Closed on weekends.
